PRIVACY POLICY

Dial Genius, LLC. ("Dial Genius," "we," "us," or "our") values and is committed to protecting the privacy of our clients, users, and end users who interact with the automated communication systems we provide. This Privacy Policy explains how we collect, use, store, share, and protect information when our services are used. :contentReference[oaicite:0]{index=0}

This Privacy Policy applies to all services offered by Dial Genius, LLC., including but not limited to automated phone calls, call recordings, messaging services (SMS, WhatsApp, and similar platforms), web chat, social media interactions, third-party integrations, and analytics tools (collectively, the "Services"). This Privacy Policy forms an integral part of and is incorporated by reference into the Dial Genius, LLC. Terms of Service and Service Agreement governing the use of the Services.

1. Information We Collect

We may collect the following categories of information:

a) Information Provided by Users

• Name

• Phone number

• Email address

• Messages, inquiries, responses, or other information voluntarily provided during interactions

b) Communication Information

• Call recordings

• Call and message transcripts

• Chat, messaging, and social media interaction history

• Appointment scheduling data, follow-ups, and service requests

c) Technical and Usage Information

• IP address

• Device type and browser

• Date, time, and duration of interactions

• System logs, usage metrics, and performance data

Dial Genius, LLC. does not intentionally collect sensitive financial information (such as full credit card numbers) or protected health information, unless expressly requested by the client and governed by a separate written agreement.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Services

• Automate and manage customer communications

• Schedule appointments, answer frequently asked questions, and provide follow-ups

• Improve service quality, accuracy, and system performance

• Generate reports, analytics, and interaction traceability for clients

• Comply with applicable legal, regulatory, and contractual obligations

Dial Genius, LLC. does not sell or rent personal information to third parties.

3. Information Sharing

Information may be shared only in the following circumstances:

• With the client that contracts and uses the Services, as owner and controller of the data processed through the platform

• With essential technology, infrastructure, telecommunications, artificial intelligence, analytics, hosting, or cloud service providers required to operate the Services (including, without limitation, OpenAI, Meta, WhatsApp, Google Cloud, and similar providers), subject to contractual confidentiality and security obligations

• When required by law, subpoena, court order, or governmental authority

• To protect the rights, property, security, or legal interests of Dial Genius, LLC., its clients, or third parties, as permitted by law

4. Call Recording and Automated Communications

Calls, messages, and other interactions processed through Dial Genius, LLC. may be recorded, stored, and analyzed for quality assurance, training, auditing, compliance, security, and service optimization purposes.

The client is solely responsible for notifying end users of call recording, automated communications, and the use of artificial intelligence or automation technologies, in accordance with applicable laws.

5. Data Retention

Information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with the Dial Genius, LLC. Terms of Service and Service Agreement, or while a contractual relationship remains active.

Certain information, including system logs, usage records, call recordings, and interaction metadata, may be retained for longer periods when required by law or when reasonably necessary for auditing, billing verification, dispute resolution, compliance, or the establishment, exercise, or defense of legal claims.

6. Data Security

Dial Genius, LLC. implements reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed to be 100% secure.

7. User Rights

Subject to applicable law, users and clients may request:

• Access to their information

• Correction of inaccurate or outdated information

• Deletion of information, where legally permissible

Requests must be submitted in writing and are subject to identity verification and legal limitations.

8. Client Responsibilities

The client using Dial Genius, LLC. is the primary data controller of the information processed through the Services, as defined in the Dial Genius, LLC. Terms of Service and Service Agreement, and represents and warrants that it has obtained all necessary consents, disclosures, and authorizations from end users for call recording, automated communications, artificial intelligence processing, and data storage.

The client is solely responsible for the legality, accuracy, and content of all communications handled through the platform and for compliance with applicable privacy, consumer protection, telecommunications, and data protection laws.

Dial Genius, LLC. is not responsible for the client’s content, internal policies, disclosures, scripts, business practices, or legal compliance regarding end-user communications, as further described in the Terms of Service.

9. Changes to This Privacy Policy

Dial Genius, LLC. reserves the right to modify this Privacy Policy at any time, in its sole discretion. Updates will become effective upon posting on www.dialgenius.com or upon notification to clients, and continued use of the Services constitutes acceptance of such changes.

10. Cross-Border Data Transfers

Information processed through the Services may be stored and processed in the United States or other jurisdictions where Dial Genius, LLC. or its service providers maintain infrastructure. By using the Services, users consent to the transfer, storage, and processing of information in jurisdictions that may have data protection laws different from those of their country of residence.

11. Cookies, Tracking, and Similar Technologies

Dial Genius, LLC. may use cookies, pixels, log files, and similar technologies on its website and platforms to operate the Services, improve functionality, analyze usage, and enhance security. Users may adjust browser settings to refuse cookies; however, certain features of the Services may not function properly as a result.

12. Children’s Privacy

The Services are not directed to individuals under the age of 18. Dial Genius, LLC. does not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly upon discovery.

13. Compliance with U.S. Privacy Laws (CCPA/CPRA)

To the extent applicable, California residents may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request access to, deletion of, or correction of personal information.

Dial Genius, LLC. processes personal information solely as a service provider or processor on behalf of its clients and does not sell or share personal information for cross-context behavioral advertising.

Requests under CCPA/CPRA must be directed to the client that controls the data, except where required by law.

14. GDPR and International Data Protection

Where applicable, Dial Genius, LLC. acts as a data processor on behalf of its clients under the General Data Protection Regulation (GDPR). The legal basis for processing is the performance of contractual obligations and legitimate interests related to service delivery, security, and compliance.

Data subject requests must be submitted to the client acting as data controller.

15. Logs, Records, and Evidentiary Use

System logs, call recordings, transcripts, timestamps, usage metrics, billing records, and interaction metadata generated by the Services constitute valid business records of Dial Genius, LLC. and may be used as conclusive evidence for billing verification, audits, dispute resolution, legal proceedings, and enforcement of contractual rights.

16. No Waiver; Severability

Failure by Dial Genius, LLC. to enforce any provision of this Privacy Policy shall not constitute a waiver of such provision. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Governing Law and Venue

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and applicable federal laws of the United States of America. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the state or federal courts located in San Juan, Puerto Rico.

If you have questions about this Privacy Policy or our data practices, please contact Dial Genius, LLC. at info@dialgenius.com or visit www.dialgenius.com.

Dial Genius, LLC.